Frequently Asked Questions

Everything you need to know about shopping with animate USA

What is the standard shipping timeframe for domestic orders?

Standard shipping within the USA typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy for fashion items?

We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. As our collections often feature unique cuts, we recommend comparing these measurements against a similar garment you already own.

Do you offer international shipping outside of the USA?

Currently, animate USA Online Shop ships exclusively to addresses within the United States and its territories. We are looking to expand our shipping options in the near future.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products sold on this site authentic?

Yes, animate USA is an official retailer. All apparel and accessories sold on our site are 100% authentic and sourced directly from the brands and licensed manufacturers.